RETURNS & REFUNDS POLICY

This Returns & Refunds Policy applies to all purchases made through https://play-iq.net/

Right of Withdrawal (EU Consumers)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing a reason.

To exercise this right, you must notify us in writing.

Conditions for Returns

Returned products must:

  • Be unused and undamaged;

  • Be returned in original packaging;

  • Include all original components.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products;

  • Personalized or customized items;

  • Items unsealed after delivery where hygiene or safety is concerned.

Refunds

Refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned product.

Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Unless the return is due to an incorrect or defective product, return shipping costs are borne by the customer.