TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern your access to and use of the Play-IQ website located at https://play-iq.net/ (the “Site”), including any purchases, subscriptions, content, features, or services offered through the Site (collectively, the “Services”).

For the purposes of these Terms, “Play-IQ,” “we,” “us,” or “our” refers to ПлейАйКю ЕООД, registered in Bulgaria, with registered address БЪЛГАРИЯ, с. Рилци (2710), ул. „Хан Крум“, 2.
“You” or “your” refers to you as a user of the Services, whether you are a customer, website visitor, or another individual accessing the Site.

Please read these Terms carefully.

 

 

1. Changes to These Terms

We may update these Terms from time to time to reflect changes to our practices, business operations, or legal and regulatory requirements. Updated Terms will be posted on the Site with a revised “Last updated” date.

Your continued use of the Services constitutes acceptance of the revised Terms.

 

 

2. Eligibility and Use of the Services

By using the Services, you confirm that:

  • You are at least 18 years old, or

  • You are acting with the consent and supervision of a parent or legal guardian.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

 

 

3. Account Registration

Certain features of the Services may require you to create an account. You agree to provide accurate and complete information and to keep your account credentials confidential.

You are responsible for all activity carried out through your account.

 

 

4. Products and Educational Disclaimer

Play-IQ products are designed to support play-based learning and development.
They do not constitute medical, psychological, or therapeutic advice, and no specific outcome is guaranteed.

Products must always be used under adult supervision.

 

 

5. Orders, Pricing, and Payments

Placing an order constitutes an offer to purchase. We reserve the right to accept, reject, or cancel orders.

All prices are displayed in EUR and include VAT where required by law unless otherwise stated. Payments are processed through third-party payment providers.

 

 

6. Subscriptions (If Applicable)

Where subscriptions are offered, they renew automatically unless cancelled prior to renewal. Billing terms and cancellation options are disclosed at checkout and within your account.

 

 

7. Shipping and Delivery

Delivery times are estimates only. We are not responsible for delays caused by carriers, customs authorities, or incorrect address information provided by you.

Risk of loss passes upon delivery.

 

 

8. RETURNS & REFUNDS

Returns and refunds are governed by our Returns & Refunds Policy, which forms an integral part of these Terms and reflects EU consumer withdrawal rights.

 

 

9. INTELLECTUAL PROPERTY

All content on the Site is owned by or licensed to PlayIQ and protected by intellectual property laws. Unauthorized use is prohibited.

 

 

10. User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.


11. DATA PROTECTION & PRIVACY

11.1 How We Collect and Use Personal Information

To provide the Services, we collect personal information from various sources. The information collected depends on how you interact with the Services.

In addition to the specific purposes listed below, we may use personal information to communicate with you, improve the Services, comply with legal obligations, enforce these Terms, and protect our rights and those of our users.

 

 

11.2 What Personal Information We Collect

Information collected directly from you may include:

  • Name, address, phone number, and email

  • Billing and shipping information

  • Account credentials and security information

  • Shopping activity (cart items, purchases, reviews, referrals, loyalty points, gift cards)

  • Customer support communications

Providing certain information may be required to access specific features of the Services.

 

 

11.3 Usage Data

We may automatically collect Usage Data through cookies and similar technologies, including:

  • IP address

  • Device and browser information

  • Network data

  • Interaction data

 

 

11.4 Information from Third Parties

We may obtain information from:

  • Service providers such as Shopify

  • Payment processors

  • Advertising and analytics partners using cookies, pixels, SDKs, and similar technologies

All third-party data is processed in accordance with these Terms.

 

 

11.5 How We Use Personal Information

Providing Products and Services
To process payments, fulfill orders, manage accounts, arrange shipping, and handle returns.

Marketing and Advertising
To send promotional communications and display ads.
Legal basis (EEA): Legitimate interest – Art. 6(1)(f) GDPR.

Security and Fraud Prevention
To detect and prevent fraudulent or malicious activity.
Legal basis (EEA): Legitimate interest – Art. 6(1)(f) GDPR.

Customer Support and Service Improvement
To respond to inquiries and improve functionality.
Legal basis (EEA): Legitimate interest – Art. 6(1)(f) GDPR.

 

 

11.6 Cookies

What Are Cookies

Cookies are small text files placed on your device to enable website functionality, improve performance, and enhance user experience.


Cookies We Use

Strictly Necessary Cookies – essential for Site operation

Analytics Cookies – help us understand usage patterns

Marketing Cookies – used for advertising and personalization (where consent is given)


Third-Party Cookies

We use third-party services such as Shopify and analytics providers that may place cookies on your device.

Shopify cookie information:

https://www.shopify.com/legal/cookies


Managing Cookies

You can manage or disable cookies through your browser settings. Disabling cookies may affect Site functionality.


 

 

11.7 Disclosure of Personal Information

We may disclose personal information:

  • To service providers and vendors

  • To business and marketing partners

  • With your consent

  • Within our corporate group

  • To comply with legal obligations or protect rights

Categories disclosed: identifiers, commercial information, usage data, and geolocation data.

We do not disclose sensitive personal data without consent.

 

 

11.8 Third-Party Websites

We are not responsible for the privacy practices of third-party websites linked from the Site.

 

 

11.9 Children’s Data

The Services are not intended for children under 16, and we do not knowingly collect their personal information.

 

 

11.10 Security and Retention

No system is perfectly secure. Personal information is retained only as long as necessary for legal, contractual, or operational purposes.

 

 

11.11 Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access

  • Correction

  • Deletion

  • Portability

  • Restriction

  • Objection

  • Withdrawal of consent

  • Appeal

We will not discriminate against you for exercising these rights.

 

 

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Play-IQ shall not be liable for indirect or consequential damages. Total liability is limited to the amount paid for the product giving rise to the claim.

 

 

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Bulgaria.
All disputes shall be resolved by the competent courts in Bulgaria.

 

 

14. CONTACT

ПлейАйКю ЕООД
📍 БЪЛГАРИЯ, с. Рилци (2710), ул. „Хан Крум“, 2
📧 hello@play-iq.net